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Frequently asked questions
Wild Oasis Naturals' tallow-based skin care products are made with 100% natural ingredients. Because tallow is a natural fat, its consistency can change with temperature fluctuations. In warm conditions—such as during transit on a hot day or if left in direct sunlight, on a porch, or inside a mailbox after delivery—tallow may soften or even melt. This is a normal property of tallow and does not impact the effectiveness, safety, or overall quality of our products. Once returned to cooler temperatures, the product will solidify again and maintain its nourishing benefits for your skin.
We do not accept returns: Due to the natural properties of tallow and the potential for melting in transit or after delivery, we do not accept returns or offer refunds for melted or softened products. However, if your product arrives damaged (e.g., broken packaging) or incorrect, please contact us within 48 hours of delivery at lori@wilddoasisnaturals.com with photos, and we will address the issue promptly.
Have more questions about our 100% Natural Tallow Skin Care? Just ask...
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